Support

Getting started

How do I pair with my partner?

Open the Matches tab and choose Find Your Partner. One of you shares the invite code shown there; the other types it into Enter Partner’s Code on their own device. Once it’s accepted you’re a couple, and you’ll start seeing the names you both like as Matches. You can pair across platforms — one of you on iPhone and the other on Android works fine.

Can I try it before signing in?

Yes. On the first launch of the app on a new device, tap Start swiping to browse and swipe names straight away with no account. You’ll need to sign in to pair with a partner and to keep your picks safely across devices.

How do I sign in?

You can sign in with Apple (on iPhone), with Google, or with your email address — we send you a six-digit one-time code, so there’s no password to remember. If you use the same email address across methods, you’ll land on the same account, and your picks, couple and Premium follow you.

Why can’t I see my partner’s likes?

That’s deliberate. Your partner never sees which names you liked on your own — only names you both liked appear, as Matches, so the conversation starts from agreement rather than from a veto. You do each see a summary of the other’s activity (how many names they’ve reviewed and when they were last active), but never the individual names.

Premium & purchases

What does Premium include?

Premium is a one-time purchase that grants 12 months of access and does not auto-renew — you will never be charged again automatically. It covers both partners in a couple, so only one of you needs to buy it. It unlocks:

• No ads anywhere in the app.
• The full catalogue — every era from the 1880s to the 2020s, rather than the free selection.
• Origin and region filters, so you can search by heritage. (The boy/girl/unisex filter is free for everyone.)
• Decision Mode — head-to-head duels to rank your matches.
• Name Insights — popularity over time, nicknames and namesakes.
• Add your own names into your partner’s deck.
• Style personalization — tune the deck towards the kinds of names you like.
• Share your shortlist and the “We chose…” announcement card.

My partner bought Premium but I don’t have it

Premium is granted to the couple, so it should appear for both of you shortly after purchase. If it hasn’t, make sure you are paired with each other, then fully close and reopen the app. If it still hasn’t appeared, email us and we’ll put it right.

How do I get my Premium on a new device?

Just sign in with the same account you used to buy. Premium is tied to your account rather than to a single handset, so it follows you to a new phone, and across iPhone, Android and the web. There’s nothing to restore manually.

Refunds

Refunds are handled by whoever sold you the purchase. If you bought on iPhone, request a refund through Apple; if you bought on Android, through Google Play; if you bought on the web, through Paddle. Full detail is on our Refunds page.

Your account & data

How do I delete my account?

Open the Profile tab in the app and scroll to Delete account. You can also request deletion at privacy.settledevelopment.com/delete-account.html, or by emailing us.

What data do you collect?

Only what’s needed to run the app, plus analytics and advertising as described in our Privacy Policy.

How do I change my ad settings?

In the EEA, UK and Switzerland you can revisit the advertising choices you made when you first opened the app: go to Profile → About → Manage ad consent. Elsewhere this option isn’t shown, because that consent prompt isn’t required in your region.

Something not working?

If names aren’t loading, a purchase hasn’t appeared, or the app is behaving oddly, email alex@settledevelopment.com and tell us:

• the device and OS version you’re using,
• the email address on your account, and
• what you did and what happened instead.

That’s usually enough for us to find it straight away.